Who do I talk to when I have a question?

Need support? Check these FAQs or email support@standardledger.co

Standard Ledger uses Hubspot to receive, manage and escalate inbound emails and assign tasks between our team so they’re being handled by the right person, and we’re accountable to get back to you and provide the response and service you need in a timely manner.

As a bookkeeping client, you'll receive a weekly update email from your senior accountant or account manager that will highlight that we've completed your processing and whether there are any queries we need a response on.

While we deliver on our promise of weekly bookkeeping, we know that there are times when you have questions / responses because of weekly updates or just randomly. So if you want to get in touch with us we encourage you to streamline things by using the emails above or feel free to simply respond to any emails you receive from us as well. You’ll also see further building out of our Knowledge Base.

As we aim to respond quickly, don't be surprised to see an email sent to one person, for example, being answered by other team members. Rest assured, if needed your questions will be escalated through as necessary.

Email addresses
Here are the email communication channels we’re putting in place for you to send the various questions you may have. If in doubt just send to the generic email support@standardledger.co and we’ll take it from there.

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Can I talk to someone?

While most of our clients find the asynchronous nature of email works for them (especially as we often receive emails in the middle of the night because of the crazy hours our founders work) sometimes email just really isn't working. You know those chains when, on both sides, things are just not being understood. Our team are more than happy to jump on a quick Zoom video call to clarify things - they will usually proactively suggest this when they feel it might be easier but this is always an option for you to request a video call back too. Note that this is only available to our bookkeeping clients or during onboarding.

The Standard Ledger team
If you like processes and pictures as much as I do, this is shown pictorially in more detail below so you can put faces to the names of the team looking after you.

team

If you have any concerns please don't hesitate to email me directly at remco@standardledger.co.

Need more specific advice from Remco or Mike?

We understand from time to time that you may need more specific advice from Remco or Mike.

If you're a client to whom we're providing ongoing bookkeeping, tax, R&D or CFO services, please Book A Call with Remco or Mike to schedule a call back - you'll be directed to our calendar's to pick a time that suits you.

If you're one of our early stage "DIY" clients, we offer paid telephone consultation services with our principal’s. You can book and pay here:

  • Remco (for accounting, operations, R&D and CFO matters)
  • Mike (for tax, structuring, valuation and CFO matters)