--- title: Who do I contact when I have a question? description: "From stay up to scale up, it takes a tribe to support a start up and our teams are here to support you. \n\nWho you contact can depend on what support and help you require." --- [Skip to content](https://support.standardledger.co/knowledge/who-do-i-talk-to-when-i-have-a-question#main-content) ![](https://support.standardledger.co/hs-fs/hubfs/Standard%20Ledger%20Logo_RGB_transparent.png?height=40&name=Standard%20Ledger%20Logo_RGB_transparent.png) Open main navigation Close main navigation - [Contact us](mailto:support@standardledger.co) [Contact us](mailto:support@standardledger.co) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.standardledger.co/knowledge?hsLang=en) 2. [CONTACTING STANDARD LEDGER](https://support.standardledger.co/knowledge/contacting-standard-ledger?hsLang=en) # Who do I contact when I have a question? ## From stay up to scale up, it takes a tribe to support a start up and our teams are here to support you. Who you contact can depend on what support and help you require. ### **Current client?** If you're a bookkeeping and/or payroll client, you're already in contact with your nominated bookkeeper through the [weekly update email,](https://support.standardledger.co/knowledge/weekly-update-email?hsLang=en) or with your payroll processor via email communications, so simply reach out to them directly for support. Not sure who your bookkeeper or payroll processor is, email support@standardledger.co and they'll put you in touch. ### ![](https://support.standardledger.co/hs-fs/hubfs/image-png-Aug-22-2024-03-53-17-4424-AM.png?width=178&height=38&name=image-png-Aug-22-2024-03-53-17-4424-AM.png)  ### Email [support@standardledger.co](mailto:support@standardledger.co) This email is your catch all address. It will be routed to our most appropriate team member for your query.  If you're a new client going through our onboarding process, our onboarding coordinator will have been in touch so simply reply to them and they'll help you. ### ![](https://support.standardledger.co/hs-fs/hubfs/image-png-Aug-22-2024-03-53-49-6892-AM.png?width=180&height=38&name=image-png-Aug-22-2024-03-53-49-6892-AM.png) ### Email [payroll@standardledger.co](mailto:payroll@standardledger.co) This email will be routed to our most appropriate team member for your query.  If you're a new client going through our onboarding process, our onboarding coordinator will have been in touch so simply reply to them and they'll help you. ### ![](https://support.standardledger.co/hs-fs/hubfs/image-png-Aug-22-2024-03-54-29-0229-AM.png?width=178&height=38&name=image-png-Aug-22-2024-03-54-29-0229-AM.png) ### Need to contact our tax team? Email [tax@standardledger.co](mailto:tax@standardledger.co) Or, if we're doing your tax return, one of our tax team members will have been in touch so simply reply and they'll help you out.  And if you're after tax advice (beyond our normal tax return process), you'll need to book a time with our [Australian](https://meetings.hubspot.com/standardledger1/mike-available-for-au) or [UK](https://meetings.hubspot.com/standardledger1/michael) tax partners. ### ![](https://support.standardledger.co/hs-fs/hubfs/image-png-Aug-22-2024-03-13-56-5231-AM.png?width=258&height=38&name=image-png-Aug-22-2024-03-13-56-5231-AM.png) ### Need to contact the R&D and Grants team? Email [**John**](https://www.standardledger.co/lp/book-a-call-john/) As our resident R&D and Grants specialist, John, is always keen to hear from startup founders and business owners. ### **![](https://support.standardledger.co/hs-fs/hubfs/image-png-Aug-22-2024-03-49-50-0355-AM.png?width=204&height=38&name=image-png-Aug-22-2024-03-49-50-0355-AM.png)** ### **Need more specific advice from [Remco](https://meetings.hubspot.com/standardledger/remco-au) or [Mike](https://meetings.hubspot.com/standardledger1/mike-available-for-au)?** From time to time you might need more specific advice from our founders, Remco and Mike.   If you're a client that we're providing ongoing bookkeeping, tax, R&D or CFO services, we always love to hear from you. You can reach out by booking into our calendars here ([Remco](https://meetings.hubspot.com/standardledger/remco-au) or [Mike).](https://meetings.hubspot.com/standardledger1/mike-available-for-au) #### ![](https://support.standardledger.co/hs-fs/hubfs/image-png-Aug-22-2024-03-50-44-4635-AM.png?width=244&height=38&name=image-png-Aug-22-2024-03-50-44-4635-AM.png) If you're one of our early stage DIY clients, we offer paid telephone consultation services with our principals. You can book and pay here: - [Remco](https://meetings.hubspot.com/standardledger/remco-au) (for accounting, operations, R&D and CFO matters) - [Mike](https://meetings.hubspot.com/standardledger1/mike-available-for-au) (for tax, structuring, valuation and CFO matters) ### ![](https://support.standardledger.co/hs-fs/hubfs/image-png-Aug-28-2024-11-53-52-8611-PM.png?width=195&height=38&name=image-png-Aug-28-2024-11-53-52-8611-PM.png) It is important to us that all our clients have a positive experience with our services. Perhaps you have some feedback that will help us provide you with a greater experience? Do you have any concerns or issues that we can assist with? Maybe you have some positive feedback you’d like to share. We would love to hear from you! From time to time you'll hear from our Customer Success team, as we check in to see how everything is going. In the meantime you are welcome to reach out anytime to [success@standardledger.co](mailto:success@standardledger.co) ### ![](https://support.standardledger.co/hs-fs/hubfs/image-png-Aug-22-2024-03-51-32-1310-AM.png?width=180&height=38&name=image-png-Aug-22-2024-03-51-32-1310-AM.png) We get it. Sometimes it's just easier to explain the issue you have over the phone. While most of our clients find the asynchronous nature of email works for them, especially as we often receive emails in the middle of the night (#startuplife!) sometimes it just doesn't work. Our team are more than happy to [book a quick Zoom video call](https://support.standardledger.co/knowledge/how-do-i-book-a-call?hsLang=en)to clarify things (Zoom is great for screen sharing). They will usually suggest this when they feel it might be easier and it's always an option for you to set up too.  Simply follow the link in their email signature to book a time (usually 24 hours out, and for bookkeeping clients we try to keep it to the onboarding process or to clarify things down the track).  ### **Client Care and Interactions** If you like pictures as much as we do, you might like this interactive diagram which puts you directly in contact with our great team members. hover on the bubble and clink on the email hyperlink to get connected. If you have any concerns, please don't hesitate to email me directly on [remco@standardledger.co](mailto:remco@standardledger.co). - [STARTUP FOUNDER INFORMATION](https://support.standardledger.co/knowledge/startup-founder-information?hsLang=en#main-content) - [Startup Funding](https://support.standardledger.co/knowledge/startup-founder-information?hsLang=en#startup-funding) - [CONTACTING STANDARD LEDGER](https://support.standardledger.co/knowledge/contacting-standard-ledger?hsLang=en) - [OUR BOOKKEEPING SERVICES](https://support.standardledger.co/knowledge/our-bookkeeping-services?hsLang=en#main-content) - [Bookkeeping Services](https://support.standardledger.co/knowledge/our-bookkeeping-services?hsLang=en#bookkeeping-services) - [Dext for Supplier invoices and Employee Expenses](https://support.standardledger.co/knowledge/our-bookkeeping-services?hsLang=en#dext-for-supplier-invoices-and-employee-expenses) - [OUR PAYROLL SERVICES](https://support.standardledger.co/knowledge/our-payroll-services?hsLang=en#main-content) - [Employers](https://support.standardledger.co/knowledge/our-payroll-services?hsLang=en#employers) - [Employees](https://support.standardledger.co/knowledge/our-payroll-services?hsLang=en#employees) - [OUR TAX SERVICES](https://support.standardledger.co/knowledge/our-tax-services?hsLang=en#main-content) - [Activity Statements](https://support.standardledger.co/knowledge/our-tax-services?hsLang=en#activity-statements) - [Tax Returns](https://support.standardledger.co/knowledge/our-tax-services?hsLang=en#tax-returns) - [OUR CFO SERVICES](https://support.standardledger.co/knowledge/our-cfo-services?hsLang=en) - [OUR FINANCIAL MODELING SERVICES](https://support.standardledger.co/knowledge/our-financial-modeling-services?hsLang=en#main-content) - [Financial model usage guidelines](https://support.standardledger.co/knowledge/our-financial-modeling-services?hsLang=en#financial-model-usage-guidelines) - [OUR R&D TAX INCENTIVE SERVICES (Australia)](https://support.standardledger.co/knowledge/our-rd-tax-incentive-services-australia?hsLang=en) - [OUR GRANT SERVICES](https://support.standardledger.co/knowledge/our-grant-services?hsLang=en#main-content) - [Top Grants](https://support.standardledger.co/knowledge/our-grant-services?hsLang=en#top-grants) - [OUR VALUATION SERVICES](https://support.standardledger.co/knowledge/our-valuation-services?hsLang=en#main-content) - [How we prepare your valuations](https://support.standardledger.co/knowledge/our-valuation-services?hsLang=en#how-we-prepare-your-valuations) - [OUR ACCOUNTS PAYABLE SERVICES](https://support.standardledger.co/knowledge/our-accounts-payable-services?hsLang=en) - [ACCOUNTING](https://support.standardledger.co/knowledge/accounting?hsLang=en#main-content) - [Xero](https://support.standardledger.co/knowledge/accounting?hsLang=en#xero) - [Accounting / Bookkeeping Articles](https://support.standardledger.co/knowledge/accounting?hsLang=en#accounting-bookkeeping-articles) - [PAYROLL](https://support.standardledger.co/knowledge/payroll?hsLang=en#main-content) - [Payroll articles](https://support.standardledger.co/knowledge/payroll?hsLang=en#payroll-articles) - [TAX and COMPLIANCE](https://support.standardledger.co/knowledge/tax-and-compliance?hsLang=en#main-content) - [Structure](https://support.standardledger.co/knowledge/tax-and-compliance?hsLang=en#structure) - [Key dates and How PAYG and GST work](https://support.standardledger.co/knowledge/tax-and-compliance?hsLang=en#key-dates-and-how-payg-and-gst-work) - [ATO information](https://support.standardledger.co/knowledge/tax-and-compliance?hsLang=en#ato-information) - [Income and deductions](https://support.standardledger.co/knowledge/tax-and-compliance?hsLang=en#income-and-deductions) - [UK ARTICLES](https://support.standardledger.co/knowledge/uk-articles?hsLang=en#main-content) - [Company setup and operations](https://support.standardledger.co/knowledge/uk-articles?hsLang=en#company-setup-and-operations) - [Payroll](https://support.standardledger.co/knowledge/uk-articles?hsLang=en#payroll) - [VAT](https://support.standardledger.co/knowledge/uk-articles?hsLang=en#vat) - [Raising Capital](https://support.standardledger.co/knowledge/uk-articles?hsLang=en#raising-capital) Need support? email support@standardledger.co © 2026 Standard Ledger